Privacy Policy

1. Introduction

BuildGenie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Delivery addresses
• Payment information (processed securely through our payment partners)
• GSTIN (for business customers)
• Order history and preferences

Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and settings
• Usage data (pages viewed, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Communicate with you about orders, products, and services
• Provide customer support
• Send promotional communications (with your consent)
• Improve our Services and user experience
• Detect and prevent fraud
• Comply with legal obligations
• Personalize your experience

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our business (delivery partners, payment processors, analytics providers)
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal compliance.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable
• Lodge a complaint with relevant authorities

To exercise these rights, contact us at privacy@buildgenie.in

8. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our Services
• Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: